FAQs

Who we are

The Cabana Club is a play café for babies and children up to age 6, run by The Cabana Club Ltd, a company registered in England and Wales (company number 17344271), with its registered office at 16 Sewerby Avenue, Bridlington YO16 7DG. Our play café is at 12–13 Prince Street, Bridlington YO15 2NW. We are the data controller for the personal information described in this policy.

This policy explains what information we collect when you visit our website, book a play session, enquire about a party or visit us in person, and how we look after it. We are registered with the Information Commissioner's Office (ICO), registration number [ICO number – confirmation due].

What information we collect

We never ask for more information about your child than we need. If you tell us about an allergy, medical need or additional need, we use it only to keep your child safe and to plan your visit or party.

How we use your information

UK data protection law requires a lawful reason for each use of your information. Ours are set out below.

We will never sell your information or use it for anything unrelated to The Cabana Club.

Children's information

We collect information about children only from their parent or carer, never from children directly.

• Bookings and party enquiries must be made by an adult aged 18 or over.
• We only record a child's name, age and safety information (such as allergies) when it's needed for a booking, party or incident record.
• We will never post photos or videos of your child on our website or social media without your consent. You can ask us to remove an image at any time.
• Please be mindful of other families when taking photos in the club, and avoid capturing other children without their parent's permission.

Who we share it with

We share information only with trusted services that help us run The Cabana Club, and only what they need.

Some of these providers may store data outside the UK. Where they do, they use legal safeguards approved under UK data protection law. We may also share information where the law requires it, for example with the police or local authority to protect a child's safety.

How long we keep it

We keep information only as long as we need it, then delete or securely destroy it.

We protect your information with password-protected accounts, limited staff access and secure, reputable service providers. Accidents are recorded in an HSE-approved accident book, which is kept securely. Only our management team, the injured person or their representative, and our insurer (if there's a claim) can see a record. Any member of our team can add an entry.

Cookies

Cookies are small files saved on your device when you visit a website.

• Essential cookies keep the website running, for example remembering your choices on forms. These don't need your consent.
• Booking: our booking pop-up is provided by TicketsCandy, with payments by Square. These only load when you open the booking pop-up, and may set their own cookies. See their privacy notices for details.

You can change or block cookies at any time in your browser settings. Blocking essential cookies may stop parts of the website working.

Your rights

Under UK data protection law, you can ask us to:

• see a copy of the information we hold about you or your child
• correct anything that's wrong or incomplete
• delete your information, where we no longer need to keep it
• restrict or object to how we use it
• move your information to another organisation
• withdraw your consent at any time, where we rely on it

Our owner handles all data requests personally. We'll respond within one month, and there's usually no charge.

Complaints: if you're unhappy with how we've handled your information, please talk to us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy: we may update this policy from time to time. The latest version will always be available here.

Getting here

You'll find us at 12–13 Prince Street, Bridlington, near the harbour.

• By bus: Bridlington Bus Station on Princess Street is about a 3-minute walk away.
• By train: Bridlington station is about a 15-minute walk away.
• Parking: there's 1 hour of free parking on the street outside. For longer visits, Langdales Wharf car park is about a 3-minute walk, and Palace car park (Prospect Street) and Nelson Street car park are around 6–7 minutes away.
• Blue Badge holders can usually park for up to 3 hours on single or double yellow lines, as long as there's no loading ban. There are disabled parking bays on Prince Street, right by our door, and the new Beck Hill multi-storey car park also has accessible bays.

Getting in and around

• Our entrance is step-free and wheelchair friendly.
• Everything is on one level, so the café, play space and toilets are all easy to reach.
• There's wheelchair access into the play area, and the café looks out over the play space so grown-ups can watch from their seat.
• We have limited pushchair storage. If you need to bring a wheelchair, specialist buggy or mobility aid, just let us know and we'll make sure there's space.

Facilities

• Toilets, an accessible toilet and baby changing facilities
• All of our toilets can be used for changing, including the accessible toilet for older children who need more space.
• We're a nut-free venue. Please tell our team about any allergies when you arrive.
• There's space for wheelchairs at our café tables. Our chairs are high-backed and don't have arms.

Play for every child

Our play space is designed for babies and children up to 6, but every child grows and develops in their own way. If your child is a little older and would love what we offer, get in touch and we'll happily chat about a visit.

• Puffling Cove is our calm, cosy baby area, set apart from the main play space.
• Socks are required for everyone in the play area, grown-ups included, so please pack a pair.

Additional needs and carers

• If your child has additional needs and needs a grown-up beside them in the play area, [their play-area grown-up goes free / please mention it when you book], whatever their age.
• [Carers or personal assistants supporting a disabled adult: free entry, and how to arrange it]
• Before your first visit, we're happy to send photos of the space or answer any questions, so your child knows what to expect.
• You're welcome to bring any comfort items, snacks or equipment your child needs. Please tell us about anything we should know to keep them safe.

Assistance dogs

Assistance dogs are always welcome at The Cabana Club. If you're bringing one, it helps to let us know when you book so we can make sure you have plenty of space.

Our website

We want our website to be easy for everyone to use. We've aimed to:

• make text easy to read, with clear contrast and simple language
• let you move around using a keyboard, with clear focus outlines
• work with screen readers, with labelled buttons, forms and images
• adjust to your screen size and work when you zoom in
• respect your device's reduced-motion setting

We're always working to improve. Some parts of our site, such as the booking pop-up run by TicketsCandy, are provided by other companies and may not meet the same standard. If you have any difficulty using our website, please email us and we'll help you book or find what you need another way.

What cookies are

Cookies are small text files saved on your phone, tablet or computer when you visit a website. They help the site work properly, remember your choices and, in some cases, show the website owner how the site is being used.

Some cookies are essential and are set automatically. Any that aren't essential are only used if you agree to them.

Cookies we use

We don't use analytics or advertising cookies, and we don't sell any information collected through cookies.

Cookies from other companies

Some parts of our website are provided by other companies, which may set their own cookies. We don't control these, so please check their own cookie and privacy policies.

Your choices

• You can block or delete cookies in your browser settings. Each browser is slightly different, so check its help pages for how to do this.
• If you block essential cookies, parts of our website, such as our forms, may not work properly.

For more about how we look after your information, see our Privacy Policy.